🚚 DeliveryDelivery area: we deliver only within the city of Almaty.

• Delivery method: by courier, directly to your door.
• Delivery time: within 1–2 business days after order confirmation.
• Delivery fee:
• — Free for orders over 20 000 KZT
• — Or fixed fee: 2500 KZT
• Delivery hours: daily (except Sundays), from 10:00 to 19:00.
• After placing your order, our manager will contact you to confirm and schedule the delivery.

🔄 Returns and ExchangesFood products of proper quality (including chocolate) cannot be returned

• according to Article 30 of the Law of the Republic of Kazakhstan "On Consumer Rights Protection".
• If you receive a product that is:
• — damaged during delivery,
• — or does not match your order,
• we will offer a free replacement or a full refund.

Return procedure:

1. Contact us within 24 hours of receiving the product.
2. Provide a photo and your order number.
3. After review, we’ll offer an exchange or refund.
4. Refunds are issued to the same payment card within 5–10 business days.

Contact for returns and inquiries:
📞 WhatsApp: +7 771 895 1899
✉ Email: info.qazaqapple@gmail.com
📝 NoteWe take great care in the quality of each gift and are always ready to resolve any issue individually. Thank you for choosing Qazaq Apple!