1. General provisions
This Privacy Policy outlines how personal data provided by the User is collected, processed, and protected on the website https://qazaqapple.kz. The data controller is SHERSTNEV GROUP LLP (hereinafter — the "Operator").
By using this website, the User agrees to the terms of this Policy.
2. What data we collect
We may collect the following personal data:

• Full name
• Phone number
• Email address
• Delivery address
• Order history
• IP address and cookie data

3. Purpose of data collection
Personal data is collected and processed for the following purposes:

• order processing and delivery
• customer support and communication
• order status notifications
• improving service quality
• marketing and analytics (with user consent only)

4. Data processing and storage

• All data is processed in accordance with the laws of the Republic of Kazakhstan.
• Data is stored securely and not shared with third parties unless required by law.
• Only authorized company personnel have access to the data.

5. Cookies and automatic data collection
The website may use cookies to ensure proper functionality and improve user experience.
Users can disable cookies in their browser settings, but this may affect website performance.
6. Data sharing with third parties
Your personal data may be shared in the following cases:

• with delivery services — for order fulfillment
• with payment systems — for transaction processing
• with government authorities — upon official request only

We do not sell or disclose personal data for marketing purposes without your explicit consent.
7. Consent to data processing
By placing an order or submitting any form on the website, the User confirms their consent to the processing of personal data in accordance with this Policy.
8. User rights
The User has the right to:

• request information about their personal data
• request correction, blocking, or deletion of their data
• withdraw consent for data processing by contacting us

9. Contact information
SHERSTNEV GROUP LLP
BIN: 200140036025
280 Baizakov St., Office 3, Almaty, Kazakhstan
Email: info.qazaqapple@gmail.com
Phone: +7 771 895 1899
10. Policy updates
The company reserves the right to amend this Privacy Policy at any time. The current version is always available on the website.
Last updated: 1st July 2025